Overall Metric
Last updated on 2024-03-05 19:16:30
Overall
4.1 / 5
Company Name+12.5%
Breakdown
Last updated on 2024-03-05 19:16:30
Churn Rate
4.1 / 5
Marketing+12.5%
Upselling
2.8 / 5
Sales-12.8%
Cross-selling
1.4 / 5
Sales-11.2%
User Interface
3.2 / 5
Product+2.5%
Customer Rentention
3.1 / 5
Sales+1.5%
Feedback Loop
3.7 / 5
Marketing-12.7%
User Experience
3.3 / 5
Product+1.5%
Product Knowledge
2.4 / 5
Product-12.8%
Voic of Customer
4.0 / 5
Technology-12.8%
Efficiency Score
3.7 / 5
Technology+1.5%
Customer Journey
2.0 / 5
Product-12.8%
Agile Maturity
2.7 / 5
Technology+1.5%
Customer Satisfaction
4.1 / 5
Product+1.5%
Customer Experience
2.9 / 5
Service-12.8%
Cust. Self Service
4.8 / 5
Service+1.5%
Average Handle Time
2.8 / 5
Product-12.8%